Hi MegJt and VKconcepts1,
If you're having separate issues, it is most helpful if you could Start a New Discussion on the Photoshop Elements forums with more specific details to your issue like,
Which operating system are you using? Are you up to date with 12.1 PSE update?
Where are you stuck? What specific error text do you get? Can you take a screenshot of the issue to show us?
What have you tried so far?
Thanks!
Pete