I am trying to load a video into photoshop cc (trial) via File > Import > Video Frames to Layers. It has worked in the past, but for some reason has seemed to have stopped working. I have uninstalled and reinstalled 3 times, and I've shut down my computer and rebooted it multiple times. I have also looked into the other questions listing "dynamiclink media server" as a problem and have tried to figure out what is wrong, or how to fix it. I have not been able to understand what I should do, so I was hoping someone would know how to help me.
I have a macbook pro, which is about 2 years old. That's all they've told me to list, so thank you if you're able to help!!!